Shipping Policy

At LéJoyee, we know your furry friend is eagerly waiting for their goodies! We strive to process and dispatch all orders as quickly as possible from our Australian warehouse.

Processing Time

Orders are typically processed and packed within 1–3 business days (Monday to Friday).

Orders placed on weekends or public holidays will be processed on the next business day.

You will receive a confirmation email with your tracking number as soon as your package is on its way.

Shipping Time

After dispatch, we use trusted carriers to deliver your items. We are thrilled to offer Australia-wide shipping for most of our standard products! Delivery times are estimates and may vary due to factors beyond our control.

Metro Areas: 1-5 business days.

Regional & Remote Areas: Up to 10 business days.

(Please note that delivery times are estimates and may vary due to factors beyond our control.)

Please note our shipping coverage depends on the type of product: 

Standard Items: Available for delivery Australia-wide.

Heavy Items (e.g., Cat Litter, Pet Beds, MICHU Products): Currently restricted to eligible metro areas in NSW, VIC, ACT, and QLD (see eligible postcodes in the Shipping Fees section below).

Oversized Items (e.g., Cat Trees, Litter Boxes): Currently restricted to Sydney Metro areas only.

Customs & Duties

Most orders are shipped from Sydney, Australia. No hidden customs fees or import duties for local residents. International orders may be subject to import taxes, duties, or customs fees determined by your local authorities. These charges are the responsibility of the customer and are not included in your purchase price.

Shipping Fees

Sydney Locals (CBD + 20km Radius)

• Free Local Delivery on orders over $49.
• Orders under $49 will be charged a flat rate of $6.99.
  
• Available for eligible postcodes only: 2000, 2006, 2007, 2008, 2009, 2010, 2011, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026, 2027, 2028, 2029, 2030, 2031, 2032, 2033, 2034, 2035, 2036, 2037, 2038, 2039, 2040, 2041, 2042, 2043, 2044, 2045, 2046, 2047, 2048, 2049, 2050, 2060, 2061, 2062, 2063, 2064, 2065, 2066, 2067, 2068, 2069, 2070, 2071, 2072, 2073, 2074, 2075, 2085, 2086, 2087, 2088, 2089, 2090, 2092, 2093, 2094, 2095, 2096, 2097, 2099, 2100, 2110, 2111, 2112, 2113, 2114, 2115, 2116, 2117, 2118, 2119, 2120, 2121, 2122, 2125, 2126, 2127, 2128, 2130, 2131, 2132, 2133, 2134, 2135, 2136, 2137, 2138, 2140, 2141, 2142, 2143, 2144, 2145, 2150, 2151, 2152, 2160, 2161, 2162, 2163, 2190, 2191, 2192, 2193, 2194, 2195, 2196, 2197, 2198, 2199, 2200, 2203, 2204, 2205, 2206, 2207, 2208, 2209, 2210, 2211, 2212, 2213, 2214, 2216, 2217, 2218, 2219, 2220, 2221, 2222, 2223, 2224, 2225, 2226, 2227, 2228, 2229, 2230, 2231

NSW, VIC, ACT, QLD Metro Delivery

• Free Shipping on orders over $99.
• Orders under $99 will be charged a flat rate of $6.99.
• Available for eligible postcodes only:
  • Sydney Metro: 2000-2234, 2555-2570, 2740-2786
  • Central Coast: 2250-2263
  • Wollongong: 2500-2530
  • Melbourne Metro: 3000-3207, 3800-3810, 3975-3978
  • Canberra (ACT): 2600-2620, 2900-2914
  • Brisbane Metro: 4000-4207
  • Gold Coast: 4208-4225, 9726-9729

Rest of Australia

• Free Shipping on orders over $99. Orders under $99 will be charged a flat rate of $6.99.