SHIPPING POLICY
From our door
to yours.
We ship from Australia and work with trusted delivery partners to get your order to you. Shipping coverage depends on the size and weight of the products in your order.
Different products,
different delivery needs.
A bag of treats and a 20kg box of cat litter don't travel quite the same way. We group products into three shipping types so you know what to expect before checkout.
Standard Items
Everyday pet products and smaller parcels.
- Australia-wide delivery
- Free shipping over $89
- $7.99 under $89
Heavy Items
Products where weight makes long-distance freight significantly more expensive.
- Cat litter
- Selected pet beds
- Selected MICHU products
- Eligible postcodes listed below
Oversized Items
Larger products that require a different delivery arrangement.
- Cat trees
- Large litter boxes
- Sydney Metro only
Simple rates for eligible areas.
Standard shipping is calculated according to the product type and delivery postcode. The rates below apply to eligible standard and heavy-item delivery areas.
Orders $89+
Free shipping applies to eligible orders and eligible delivery areas. Heavy and oversized products may have separate coverage restrictions.
Orders under $89
A flat $7.99 shipping rate applies to eligible deliveries below the free-shipping threshold.
Where can we send
heavy products?
Heavy items such as cat litter, selected pet beds and selected MICHU products are currently available only to eligible metro and regional postcodes in NSW, VIC, ACT, QLD and SA.
Sydney Metro
2000–2234
2555–2570
2740–2786
Newcastle
2280–2309
Central Coast
2250–2262
Wollongong
2500–2530
Melbourne Metro
3000–3207
3800–3810
3975–3978
Canberra
2600–2620
2900–2914
Brisbane Metro
4000–4207
4500–4521
Gold Coast
4208–4230
4300–4305
9726–9729
Sunshine Coast
4550–4575
Adelaide
5000–5149
5158–5199
5800–5999
View the detailed Sydney local delivery postcode list
Sydney local delivery postcodes:
2000, 2006, 2007, 2008, 2009, 2010, 2011, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026, 2027, 2028, 2029, 2030, 2031, 2032, 2033, 2034, 2035, 2036, 2037, 2038, 2039, 2040, 2041, 2042, 2043, 2044, 2045, 2046, 2047, 2048, 2049, 2050, 2060, 2061, 2062, 2063, 2064, 2065, 2066, 2067, 2068, 2069, 2070, 2071, 2072, 2073, 2074, 2075, 2085, 2086, 2087, 2088, 2089, 2090, 2092, 2093, 2094, 2095, 2096, 2097, 2099, 2100, 2110, 2111, 2112, 2113, 2114, 2115, 2116, 2117, 2118, 2119, 2120, 2121, 2122, 2125, 2126, 2127, 2128, 2130, 2131, 2132, 2133, 2134, 2135, 2136, 2137, 2138, 2140, 2141, 2142, 2143, 2144, 2145, 2150, 2151, 2152, 2160, 2161, 2162, 2163, 2190, 2191, 2192, 2193, 2194, 2195, 2196, 2197, 2198, 2199, 2200, 2203, 2204, 2205, 2206, 2207, 2208, 2209, 2210, 2211, 2212, 2213, 2214, 2216, 2217, 2218, 2219, 2220, 2221, 2222, 2223, 2224, 2225, 2226, 2227, 2228, 2229, 2230, 2231
Bigger products need
a little more room.
Cat trees, large litter boxes and other oversized products require a different freight arrangement and are currently available for Sydney Metro delivery only.
Oversized delivery
Oversized products are currently restricted to eligible Sydney Metro postcodes. Product-specific delivery options will be shown at checkout where available.
What happens after you order?
We prepare your order
Orders are typically processed and packed within 1–3 business days, Monday to Friday.
Your order leaves us
Once dispatched, you'll receive a confirmation email with your tracking information.
Your parcel is on its way
Delivery time depends on your location, carrier and the type of product in your order.
How long does delivery take?
Delivery times below are general estimates after dispatch. They are not guaranteed delivery dates and may vary due to carrier delays, peak periods, public holidays and other circumstances outside our control.
A few things worth knowing.
Postcode restrictions
Some products cannot be shipped to every postcode. This is particularly relevant for heavy and oversized products. If your postcode is not eligible, the available delivery option may not appear at checkout.
Mixed orders
When an order contains products with different shipping requirements, the available delivery option may be determined by the most restrictive item in the order.
Tracking
Tracking information is sent by email once your order has been dispatched. Carrier scans may take some time to appear after collection.
Delivery estimates
Delivery timeframes are estimates only and are not guaranteed. Delays may occur during peak periods, public holidays, severe weather or carrier disruptions.
Still wondering about delivery?
Why can't I order a heavy product to my postcode?
Can standard products be shipped outside these postcodes?
Can you ship cat trees?
When will my order be dispatched?
Is the delivery time guaranteed?
What if I'm unsure whether my postcode is covered?
Not sure about your delivery?
Tell us your postcode and what you'd like to order. We'll help you check the available delivery options.
CONTACT SUPPORT