You can pay quickly and securely via:

Shop Pay | Apple Pay | Google Pay | Afterpay | Alipay

Is the payment not successful? Contact us and we will help you further!

Post-payment is not possible at LÉJOYEE. We want you to really buy something if you have the budget for it. We would not like to be the cause of money problems. You can pay by credit card or Afterpay and this will of course be debited from your account later.

There may be several reasons for why payment for an order has failed. Please contact us and we will help you.

You can use a discount code or gift voucher at checkout.

All discounts/promotions are announced via our social channels and newsletter. Please subscribe to our newsletter if you haven't already so that you can be kept up to date and receive subscriber exclusive deals.

If you wish to receive an invoice with Australian Business Number, please contact us so we can send it to you.

We start processing orders right away to get them to you as fast as possible. If you need to make a change, please contact us immediately! We’ll do our absolute best to catch your order before it ships, though we can't guarantee a cancellation once processing begins.

Please inspect your order upon reception and contact us within 7 days of receiving the item if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please always make pictures of:

• the outside of the parcel | the inside of the parcel/box | the material protecting the product | the damaged product

We always strive to provide the best possible service. In case your package was lost or you received it damaged, reach out to the shipping carrier that your parcel was sent with. They always have more in-depth information about the whereabouts of your parcel. Otherwise please contact us so we can help you as soon as possible.

Under no circumstances can we be held liable for the loss, theft or damage of the product during the shipping procedure.

If you were not able to pick up your order from the parcel shop in time (where it was brought after a failed delivery attempt), your order will be shipped back to us. Please get in contact with us to rearrange shipping for your parcel. The customer will be held responsible for any original, return or re-delivery charges. LÉJOYEE is not responsible for failure or delay of delivery for reasons outside our reasonable control.

Most of the time, this happens because of shipping regulations on specific items. However, it could also be a technical hiccup at checkout! Before giving up, please reach out to our support team. We'd be happy to double-check whether it's a strict shipping rule or just a system error that we can resolve for you.

The shipping costs depend on the destination to which the package must be sent. When checking out you will get an accurate price of the shipping costs once you have filled in your shipping address.

Yes, after your order has been shipped you will receive an e-mail with tracking details.

We aim to ship everything within 72 hours (except for the weekends and public holidays) after receipt of your order.

Yes, we ship worldwide. Is your destination country not available for shipping? Please contact us and we will see what we can do for you!

We know your furry friend is waiting eagerly for their goodies! Delivery times vary by location in Australia:

• Metro Areas: 2–5 business days.
• Regional & Remote: Up to 10 business days (a bit longer, but worth the wait!).

You can track the journey via the link in your shipping confirmation email. 

We are based in Sydney, Australia. Therefore are orders shipped to EU or US might be subject to import duties and taxes, which are issued once the package reaches your country. Customs policies vary from country to country, so you should contact your local customs office for further information.

We want you and your pet to be happy! If you’ve had a change of mind, we offer a 7-day return policy for a Store Credit voucher.

Eligibility: To qualify, items must be unopened, unused, and in their original packaging with all tags attached. For hygiene reasons, we cannot accept returns on opened pet products.

How to Return:

1. Contact Us First: Please email us at info@lejoyee.com with your order number and a photo of the unopened item.
2. Approval: We will review your request and send you instructions on where to ship the package.
3. Shipping: Please note that return shipping costs for "Change of Mind" are covered by the customer. We recommend using a trackable service, as we cannot be responsible for lost parcels.

Note: If your item arrived damaged or faulty, please let us know immediately so we can arrange a refund or replacement in accordance with Australian Consumer Law.

We will notify you once we've received and inspected your return, and let you know if the return was approved or not. If approved, you'll receive store credits that you can then use to spend at a later time (no expiration date).

The fastest way is to return the item you have to us, and once the return is accepted, we will exchange your item in our system internally and send you an e-mail to confirm.

We completely understand! If you need an item fast, please contact us immediately so we can prioritize your request. Please avoid initiating a payment dispute (chargeback) or submitting fake/AI-generated images to speed things up. Fraudulent claims may be reported to payment gateways, which can negatively impact your global risk score and ability to use online checkout systems in the future.