Questions?
We've Got Answers.

We accept a range of secure payment methods, including:

Shop Pay · Apple Pay · Google Pay · PayPal · major credit and debit cards

If your payment isn't going through, please contact us and we'll be happy to help.

Orders need to be paid in full at checkout before they can be processed.

We currently don't offer payment by invoice, bank transfer or post-payment for standard online orders.

First, check that your card or payment details are correct and that your payment provider has approved the transaction.

If you're still having trouble, please contact us and we'll help you work through it.

Enter your discount code or gift voucher details during checkout before completing your order.

If a valid code isn't being accepted, please contact us before placing your order so we can check it for you.

We occasionally run promotions, product launches and subscriber offers.

The easiest way to hear about them is to follow LéJoyee on our social channels or subscribe to our newsletter.

Yes. If you need an invoice showing our Australian Business Number, please contact us after placing your order.

Please include your order number and the details you'd like shown on the invoice.

We begin processing orders as soon as possible. If you need to change or cancel your order, please contact us immediately.

We'll do our best to catch your order before it is dispatched, but we can't guarantee that changes or cancellations will be possible once processing has begun.

Please contact us within 7 days of receiving your order if an item arrives damaged, faulty or incorrect.

To help us assess the issue quickly, please include your order number and clear photos of:

• The outside of the parcel
• The inside of the parcel or box
• The protective packaging
• The damaged or incorrect product

We'll review the issue and let you know the next steps.

If your tracking hasn't updated or your parcel appears to be delayed, please first check the latest tracking information provided by the courier.

If you're still concerned, contact us with your order number and tracking details and we'll help you look into it.

Please check your tracking information first, including any delivery updates or attempted-delivery notices.

If you still can't locate your parcel, please contact us and we'll help you determine the next step.

Some products have delivery restrictions depending on their size, weight, shipping requirements or destination.

Occasionally, an address restriction can also be caused by a checkout or shipping-system issue.

If you believe a product should be available to your address, please contact us and we'll check it for you.

Shipping costs depend on your delivery address, the products in your order and the available shipping method.

The exact shipping options and cost will be shown at checkout after you enter your delivery address.

Free-shipping eligibility and any applicable delivery offers are also shown at checkout.

Yes. Once your order has been dispatched, we'll send tracking information to the email address used for your order.

You can also check your order status through your LéJoyee account .

We aim to dispatch orders within 72 hours on business days, excluding weekends and public holidays.

Some products may have different processing times, such as preorder or special-order items. If this applies to your order, the product listing or order information will indicate it.

Delivery times depend on your location and the courier service used for your order.

As a general guide, metro deliveries may take around 1–3 business days after dispatch. Regional and remote areas may take longer.

The tracking information in your shipping confirmation email will provide the most up-to-date information for your parcel.

Delivery times can vary due to courier capacity, weekends, public holidays, weather, remote locations and other circumstances outside our control.

Please check your tracking link first. If there has been no meaningful update for an extended period, contact us and we'll help where we can.

We offer a 60-day change-of-mind return policy for eligible items in exchange for Store Credit.

To be eligible, the item must be:

• Unopened
• Unused
• In its original packaging
• With all original tags attached, where applicable

For hygiene reasons, opened pet products cannot be accepted as change-of-mind returns.

Please contact us first at petsupport@lejoyee.com with your order number and a photo of the unopened item.

We'll review your request and, if approved, provide the return instructions.

For change-of-mind returns, return shipping costs are the customer's responsibility.

We recommend using a trackable shipping service, as we cannot be responsible for parcels lost while being returned to us.

If an item arrives faulty, damaged or not as described, please contact us as soon as possible.

These issues are handled separately from change-of-mind returns and may be covered by your rights under the Australian Consumer Law.

Please include your order number and photos where possible so we can assess the issue.

Once we receive your return, we'll inspect the item and notify you whether the return has been approved.

If approved, the applicable Store Credit will be issued for you to use on a future purchase. Store Credit does not expire.

If you need an exchange, please contact us before sending anything back.

Depending on the product and availability, we may ask you to return the original item first and arrange the replacement once the return has been accepted.