FAQ & Help Centre
Answers to common questions about orders, payments, shipping, returns and our products.
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SUPPORT & FAQs
How Can
We Help?
Whether you have a question about an order, delivery, product or return, you'll find the right place to start here.
LOOKING FOR HELP WITH
01
Orders & Tracking
02
Shipping & Delivery
03
Returns & Exchanges
04
Products & Recommendations
CAN'T FIND WHAT YOU NEED?
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START HERE
Find Your Way Around
The quickest way to find what you're looking for.
ORDERS & DELIVERY
About Your Order
A few things worth knowing from checkout to delivery.
01
Order Changes
Need to change or cancel your order? Contact us as soon as possible. Orders may begin processing shortly after they are placed, so changes cannot always be guaranteed.
02
Tracking
Once your order has been dispatched, tracking details will be provided by email. You can also view your order information through your account.
03
Delivery Times
Delivery times vary depending on your location, shipping method and courier. Available options are shown during checkout.
04
Damaged or Missing Items
If something arrives damaged, faulty or missing, please contact us with your order details and any helpful photos so we can look into it.
HAVE A SHIPPING QUESTION?
Visit the Help Centre →
RETURNS & EXCHANGES
Need to Return Something?
If you've changed your mind about an eligible item, please check our return policy before sending anything back.
For damaged or faulty products, please contact us first so we can help with the appropriate next steps.
View Return Information
01
Check the Policy
Make sure your item meets the applicable return conditions.
02
Contact Us
Send us your order number and details before returning an item.
03
Follow the Instructions
We'll let you know what to do next once your request is reviewed.
PRODUCT HELP
Looking for Something?
Explore our collections and guides if you're deciding what might work for your pet.
FOR CATS
Cat Products
Food, litter, treats, care, enrichment and everyday essentials.
Explore Cat Products →
FOR DOGS
Dog Products
Treats, toys, care, feeding essentials and more for dogs.
Explore Dog Products →
GUIDES & TIPS
Helpful Guides
Practical guides and tips for everyday life with your pet.
Browse Guides & Tips →
STILL NEED HELP?
We're Here for You.
Can't find the answer you're looking for? Send us a message and we'll get back to you.
EMAIL
petsupport@lejoyee.com
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